Privacy Policy of Zoya 99 — Your Data, Our Responsibility

1. Introduction

This privacy policy applies to all users of the zoya 99 platform, including the website at zoya-99.net, the mobile application, and any associated services. When we refer to "zoya 99," "we," "us," or "our" throughout this document, we mean the company that operates this gaming platform. When we say "you" or "your," we mean you — the person using our platform.

By creating an account on zoya 99 or even simply browsing our website, you agree to the data practices described in this privacy policy. If you do not agree with any aspect of how we handle your personal information, please do not use our services. We recommend reading this privacy policy alongside our Terms and Conditions for a complete understanding of your relationship with zoya 99.

2. Information We Collect

Zoya 99 collects different types of information depending on how you interact with our platform. We only collect what is genuinely necessary to provide you with a safe, functional, and enjoyable gaming experience. Here is a breakdown of the categories of data we collect:

Category	Examples	Why We Collect It
Personal Identity	Full name, date of birth, gender, nationality	Account verification, age confirmation, legal compliance
Contact Details	Email address, phone number, residential address	Account communication, security alerts, support
Financial Data	bKash/Nagad account details, bank information, transaction history	Processing deposits, withdrawals, and fraud prevention
Identity Documents	National ID card, passport, utility bills	KYC verification, regulatory compliance
Technical Data	IP address, device type, browser, operating system	Security, fraud detection, platform optimisation
Usage Data	Games played, bet amounts, session duration, page visits	Service improvement, responsible gaming monitoring

3. How We Use Your Information

Zoya 99 uses the information we collect for the following specific purposes. We never use your data for anything beyond what is described here, and we never sell your personal information to third parties for marketing purposes:

• Account Management: To create, verify, and maintain your zoya 99 account. This includes processing your registration, verifying your identity, and managing your login credentials.
• Payment Processing: To process your deposits and withdrawals securely through our supported payment methods including bKash, Nagad, Rocket, and bank transfers. Your financial data is handled with the highest level of encryption available.
• Security and Fraud Prevention: To protect your account and the wider zoya 99 community from fraudulent activity, unauthorised access, and other security threats. This includes monitoring login patterns, transaction behaviour, and device fingerprints.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance when you contact our support team through live chat, email, or any other channel.
• Responsible Gaming: To monitor gaming patterns and identify potential signs of problem gambling. Zoya 99 takes responsible gaming seriously, and we use behavioural data to offer timely interventions, deposit limit suggestions, and self-exclusion options when appropriate.
• Legal Compliance: To comply with applicable laws, regulations, and licensing requirements. This may include sharing certain information with regulatory bodies, law enforcement agencies, or financial institutions when legally required.
• Platform Improvement: To analyse how users interact with zoya 99 so we can improve our games, features, interface design, and overall user experience. This data is always used in aggregate form and does not identify individual users.

4. Who We Share Your Data With

Zoya 99 does not sell, rent, or trade your personal data to anyone. However, there are limited circumstances where we share certain information with trusted third parties who help us run the platform. Every third party we work with is contractually obligated to protect your data to the same standard as zoya 99. These include:

• Payment Service Providers: Companies that process your financial transactions on behalf of zoya 99, including mobile money operators and banking partners in Bangladesh.
• Identity Verification Services: Third-party providers who help us verify your identity documents during the KYC process to prevent fraud and ensure regulatory compliance.
• Game Providers: Licensed game developers whose titles are hosted on zoya 99. They receive limited gameplay data necessary to deliver their products but do not have access to your personal or financial information.
• Regulatory and Legal Authorities: Government bodies, licensing authorities, or law enforcement agencies when we are legally compelled to disclose information or when necessary to protect the rights and safety of our users.
• IT and Security Providers: Companies that provide hosting, cloud storage, cybersecurity, and technical infrastructure services to zoya 99. All data is stored on encrypted servers with restricted access.

5. Cookies and Tracking Technologies

Zoya 99 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse platform usage. Cookies are small text files stored on your device when you visit our website. Here is what you should know about how zoya 99 uses cookies:

• Essential Cookies: Required for basic platform functionality including login, navigation, and security. These cannot be disabled without breaking core features of zoya 99.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and recently played games to provide a more personalised experience.
• Analytics Cookies: Help us understand how visitors use zoya 99 by collecting anonymised data about page views, session duration, and navigation paths. This information helps us identify areas for improvement.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage your cookie preferences through your browser settings. However, please note that disabling essential cookies may prevent you from using certain features of zoya 99 properly.

6. How We Protect Your Data

The security of your personal information is a top priority at zoya 99. We employ industry-standard security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. Our security practices include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of all personal and financial data at rest
• Multi-layered firewall and intrusion detection systems monitored around the clock
• Regular security audits and penetration testing conducted by independent cybersecurity firms
• Strict access controls ensuring that only authorised personnel can access sensitive data, and only when necessary for their specific role
• Comprehensive staff training on data protection and privacy best practices

While zoya 99 takes every reasonable precaution to protect your data, no method of electronic storage or transmission over the internet is completely secure. We continuously invest in upgrading our security infrastructure to stay ahead of evolving threats.

7. Data Retention

Zoya 99 retains your personal data for as long as your account remains active and for a reasonable period afterward as required by applicable laws and regulations. Specifically, financial transaction records are retained for a minimum of five years to comply with anti-money laundering regulations. If you close your account, we will delete or anonymise your personal data within 90 days, except where retention is required by law.

You may request the deletion of your data at any time by contacting our support team. We will process your request promptly, subject to our legal obligations and the need to retain certain records for legitimate business purposes such as dispute resolution.

8. Your Rights

As a user of zoya 99, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of all personal data that zoya 99 holds about you at any time.
• Right to Correction: If any of your personal information is inaccurate or outdated, you can request that we update it.
• Right to Deletion: You can request the deletion of your personal data, subject to our legal retention obligations.
• Right to Restrict Processing: You can ask us to temporarily stop processing your data in certain circumstances.
• Right to Data Portability: You can request your data in a structured, machine-readable format for transfer to another service.
• Right to Object: You can object to certain types of data processing, such as the use of your data for analytics purposes.

To exercise any of these rights, contact us at [email protected]. Zoya 99 will respond to all data rights requests within 30 days.

9. Children's Privacy

Zoya 99 does not knowingly collect or process personal data from anyone under the age of 18. Our platform is strictly for adults, and we take every possible measure to prevent underage users from registering. If we discover that a minor has created an account on zoya 99, we will immediately close the account and delete all associated personal data.

10. Updates to This Privacy Policy

Zoya 99 may update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify you through the platform, via email, or through a prominent notice on our website. The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this privacy policy periodically.

11. Contact Us

If you have any questions, concerns, or complaints about this privacy policy or how zoya 99 handles your personal data, please reach out to us:

• Email: [email protected]
• Live Chat: Available 24/7 on the zoya 99 website and mobile app

We take every privacy concern seriously and aim to respond within 24 hours.